Categorie:Bedrijfsfuncties

A business function is defined as a unit of internal behavior that groups behavior according to, for example, required skills, knowledge, resources, etc., and is performed by a single role within the organization.

A business function describes internal behavior performed by a business role that is required to produce a set of products and services. For a consumer, the products and services are relevant and the required behavior is merely a black box, hence the designation “internal”.

There is a potential many-to-many relation between business processes and business functions. Informally speaking, processes describe some kind of “flow” of activities, whereas functions group activities according to required skills, knowledge, resources etc. Complex processes in general involve activities that offer various functions. In this sense a business process forms a string of business functions. In general, a business function delivers added value from a business point of view. Organizational units or applications may coincide with business functions due to their specific grouping of business activities.

A business function may be triggered by, or trigger, any other business behavior element (business event, business process, business function, or business interaction). A business function may access business objects. A business function may realize one or more business services and may use (internal) business services or application services. A business role or an application component may be assigned to a business function. The name of a business function should preferably be a verb ending with “-ing”; e.g., “claims processing”.