Uit PETRA Wiki
Ga naar: navigatie, zoeken


A business process is defined as a unit of internal behavior or collection of causally-related units of internal behavior intended to produce a defined set of products and services.

A business process describes the internal behavior performed by a business role that is required to produce a set of products and services. For a consumer the products and services are relevant and the required behavior is merely a black box, hence the designation “internal”.

In comparison to a business interaction, in which more than two business roles are (interactively) involved, only one business role is involved with a business process. However, a (complex) business process may consist of sub-processes assigned to different business roles.

There is a potential many-to-many relation between business processes and business functions. Informally speaking, processes describe some kind of “flow” of activities, whereas functions group activities according to required skills, knowledge, resources, etc.

A business process may be triggered by, or trigger, any other business behavior element (e.g., business event, business process, business function, or business interaction). A business process may access business objects. A business process may realize one or more business services and may use (internal) business services or application services. A business role or an application component may be assigned to a business process to perform this process manually or automated, respectively. The name of a business process should preferably be a verb in the simple present tense; e.g., “handle claim”.



Uitzetten politieke koersManagen bestuurlijk krachtenveldBestuurlijke besturende processenBepalen visie en strategieOptimaliseren inrichtingBeheren relaties binnen ketenProces Planning & ControlAmbtelijke besturende processenBesturende processenVoorbereiden beleidOntwikkelen beleidEvalueren beleidVerstrekken informatieVerstrekken subsidiesVerlenen en toezicht houden en handhavenInterbestuurlijk adviseren en bemiddelen en toezicht houdenOntwikkelen ruimtelijke gebieden en objectenBeheren ruimtelijke gebieden en objectenUitvoeren beleidPrimaire processenVoorbereiden beleidOntwikkelen beleidEvalueren beleidAdviserenFaciliterenBeherenUitvoeren beleidOndersteunende processenPETRA Procesmodel.png
Over deze afbeelding